Shipping & Returns

SHIPPING

Ground Shipping: We offer FREE FedEx Ground shipping to 48 U.S. states. Please allow 2-7 business days to receive your order. To ship to Alaska and Hawaii, please email us at customerservice@tse-us.com, and a member of our team will contact you.

2-Day Shipping: We offer FedEx 2nd Business Day shipping for $25.00. Deliveries will be made by 8 p.m. in 2 business days to most U.S. addresses

Overnight Shipping: We offer FedEx Standard Overnight shipping for $35.00. Deliveries will be made by 8:00 p.m. on the next business day to most U.S. addresses

*All orders will be shipped within 24 hours of the order date, Monday through Friday, excluding Federal holidays. For expedited shipping, orders must be made before 2:00 p.m. ET. We are unable to ship to P.O. boxes or third party shipping services.  TSE is not responsible to delays due to weather.

INTERNATIONAL SHIPPING

At this time, we do not offer shipping outside of the United States.  We are working on expanding our policy to include international shipping for your convenience. In the meantime, please contact customerservice@tse-us.com with any inquiries.

INSURANCE

TSE insures each package while in transit. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is proof of delivery and fulfillment of your order.

SALES TAX

Prices displayed are exclusive of taxes. When you proceed to purchase your order, sales tax (if applicable) will be calculated on the total merchandise value and shipping charges. An itemized detail of your charges will be displayed on the Order Summary page before you finalize your purchase. TSE is required by law to charge sales tax on orders shipped to California, Illinois, New York, and Vermont.

RETURNS AND EXCHANGES

We accept returns within 30 days of the delivery date as long as the items are unworn and unused. All merchandise must be returned in its original packaging with tags attached. Return shipping charges are the responsibility of the customer. Online purchases may not be returned or exchanged at any of our retail locations.

Please contact us at customerservice@tse-us.com and we will be happy to work with you to expedite your return. Once your package reaches us, please allow 3 to 7 business days for your return to be processed on our end.  A refund will be issued and you will receive an e-mail confirmation.  It may take additional time for your credit card company to replace the funds into your account.