Privacy Policy

Privacy Policy

TSE & Cashmere House, Inc. and its affiliates (“TSE” or “we” or “our” or “us”) are committed to respecting your privacy. This Privacy Policy is a part of the Terms of Use and describes the types of information collected by us, what we do with it and with whom we share it. It is your responsibility to review this Privacy Policy carefully, especially before providing any personal information to or through the TSE web site (currently located at www.tsecashmere.com) (the “Website”).

Please note that the headings contained in this Privacy Policy are inserted for convenience of reference only and shall not in any way define or affect the meaning, construction, or scope of any of the provisions contained in this Privacy Policy.

Information We Collect

Information we collect about you includes, without limitation, your full name, address, telephone number, email address, when you register for an account (My Account) and/or sign up as an “insider” (e.g., “TSE Insider”) through the Website, and other information, such as other personal and financial information you provide in connection with your order and purchase of products via the Website, including without limitation information you provide in connection with setting your preferences, identifying your interests, using customer service, taking a survey, responding to a questionnaire, or other submissions through the Website.

How Information We Collect is Used

The information collected by us may be combined with other information collected about you and/or other users of, or visitors to, the Website, and may be used and disclosed in a number of ways by us, to help us improve the Website, serve our customers, and partner with others.  Such uses include, without limitation, the following:

  • To provide you with, or otherwise respond to your requests for, information, customer service and/or products;
  • Send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
  • To provide you with information about new features, events, products or services, including but not limited to contests, sweepstakes and surveys, and other special offers and marketing programs, which may include information about partner companies or other programs any of us or them are involved with;
  • To enhance our guests’ and users’ experiences with the Website;
  • To analyze guest and user behaviors and trends;
  • To conduct research, investigations and analysis, and to otherwise measure the effectiveness of our online and offline activities and efforts and to develop products, services, and marketing programs; and
  • To coordinate activities and communications with others.

Unless we have your permission, we do not sell or rent to third parties any of the personal information that you provide to us through the Website, or authorize any of our suppliers to sell or rent any such personal information, and we do not authorize any of our suppliers to make independent use of your personal information for their own purposes, including but not limited to direct marketing.  However, non-personal information, such as aggregated information about guests, users, and your activities and submissions utilizing the Website and/or purchasing products or services, participating in surveys or otherwise providing information to us may be freely utilized by us and/or our affiliates and suppliers.  To the extent you provide information directly to others (e.g., via Linked Sites), we do not have access to or control the use of such information.

Site Usage Information

Like most web sites, the Website also gathers traffic patterns, site usage information and other aggregated data in order to evaluate our guests’ and users' preferences and the effectiveness of the Website. This aggregate usage data does not identify you individually. We may share anonymous, aggregated statistics about guests to and users of the Website with third-parties, and we may allow third-parties to collect aggregate data through the Website and/or supplier sites accessible from or though the Website.

The Website may use cookies to enhance the browsing and usage experience on the Website. “Cookies” are small files or records that are placed on your computer's hard drive (by us or a third party provider of ours) to collect information about your activities on the Website. The information captured about your activities on the Website will make it possible for us (a) to speed navigation and provide you with custom-tailored content; (b) to remember information you gave to us so you don't have to re-enter it each time you visit the Website; (c) to monitor the effectiveness of certain of our materials and content; (d) to monitor total number of visitors, pages viewed, and banners served on the Website, and (e) enforce restrictions applicable to the Website. If you refuse cookies, your experience on the Website may be affected — for example you may not be able to utilize all of the functions on the Website.

Contests/Sweepstakes

On occasion, we may conduct or sponsor contests/sweepstakes with the opportunity to win prizes. Each contest/sweepstakes has its own terms and conditions (“Official Contest/Sweepstakes Rules”). As part of entering a contest or sweepstakes online through the Website or through a third party provider site, certain personally-identifiable information (including but not limited to name, address, phone number, etc.) may be required. This information will be used as described in the applicable Official Contest/Sweepstakes Rules. 

Protecting Our Community

The law may require that we and our suppliers share your personal information and non-personal information pursuant to judicial or governmental subpoenas, warrants or other like orders. If we are required to do so, we will, of course, obey the law. In addition, notwithstanding any term to the contrary in this Privacy Policy, we and our suppliers reserve the right to use and disclose your personal and non-personal information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, and/or violations of the Terms of Use for the Website as permitted by law.

Children's Privacy

We do not knowingly collect any personally identifiable information from children under the age of thirteen (13) years.  The Website is directed to persons who are at least thirteen (13) years of age, and you must be at least 18 years of age to register with the Website and/or order products. If a parent or guardian is made aware that a child under the age of 13 has provided us with personally identifiable information through any point of contact, we ask to be contacted at: 3001 South Croddy Way, Santa Ana, CA 92704 or via customerservice@tse-us.com and we will use commercially reasonable efforts to delete the information about the child referenced from our files.

Changes in Our Privacy Policy

We reserve the right to change our Privacy Policy from time to time — for example, by altering our policy on sharing information, without prior notice to you. Be sure to check this page periodically for updates.

Changing Your Information

Moved? Changed e-mail addresses? If so, please update or verify your personal information in your profile.  Upon request, TSE will remove your personal information from our active database as soon as reasonably possible, unless we need to retain information for dispute resolution, troubleshooting and other valid legal or business reasons. Please note that we do not remove your historical usage information.  If you wish TSE to remove your personal information, please email customerservice@tse-us.com or in writing at: TSE & Cashmere House, Inc. at 3001 South Croddy Way, Santa Ana, CA 92704.

Governing Law

TSE (and/or its suppliers) controls and operates the Website in the United States of America. Our online privacy practices are governed by the laws of the United States and the state of California, which may differ from privacy laws in your state or home country.  By submitting your personal information to the Website, you consent to the transfer of your personal information to and within the United States and to any other country and its use and disclosure in accordance with U.S. federal and California law and with this Privacy Policy.  

Language

This English-language Privacy Policy is TSE’s official statement of its online privacy practices. In case of any inconsistency between this English-language Privacy Policy and its translation into another language, this English-language document controls.

GDPR Compliance

Although the Website does not allow orders from, or ship products, outside the United States, European Union (and some European Economic Area) residents may have additional rights under the General Data Protection Regulation (GDPR). These rights may include the rights to revoke consent to data collection in certain circumstances, to view personal data and access an overview of how it is being processed, to obtain a portable copy of stored data, to have personal information erased under some circumstances, and to file complaints. For more information or to exercise your rights under the GDPR, please contact us at the contact information below.

 

 

For More Information

If you have any questions regarding our Privacy Policy, please contact us by sending an email to customerservice@tse-us.com or writing to us at: TSE Cashmere House, Inc., 3001 South Croddy Way, Santa Ana, CA 92704.